How Did We Do Today? A System to Capture Patient Experience to Inform Reproductive Health Service Improvement in Kenya

Heidi Larson of the London School of Hygiene and Tropical Medicine in the United Kingdom will establish simple touch screens in Kenyan health clinics to gather immediate feedback from young women seeking reproductive and sexual health services on their experience as they leave the clinic. A negative patient experience during a doctor's appointment has a harmful effect on subsequent health decisions. They will design a touch screen interface comprising a simple red and green option along with a data collection tool, and implement them in two high volume provincial facilities in Kenya in consultation with health providers. Summaries of patient ratings will be publicly posted to motivate health providers to improve their services. The data will be analyzed for patient experience, and related to clinical performance.